Privacy Policy — lukebd

This Privacy Policy ("Policy") describes how lukebd ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal information relating to individuals ("you", "your", "User") who visit, register on, or otherwise interact with the lukebd website at lukebd.org and all associated services.

This Policy applies to all data processing activities conducted by lukebd in connection with the provision of online casino gaming, sports betting, and related entertainment services targeted at adult players in Bangladesh. It covers data collected through our website, mobile browser experience, customer support channels, and any promotional communications we send.

By registering for a lukebd account or by continuing to use the platform after this Policy becomes effective, you acknowledge that you have read and understood how your personal data is handled. If you do not agree with any part of this Policy, you should stop using the platform and may request closure of your account by contacting our support team.

lukebd collects different categories of personal data depending on how you interact with the platform. We collect only what is reasonably necessary for the purposes described in this Policy.

We do not intentionally collect data from individuals under 21 years of age. If we become aware that a minor has submitted personal data to lukebd, we will delete that data promptly and close the associated account.

lukebd processes your personal data only for specific, legitimate purposes. The following table sets out the primary purposes for which we use each category of data and the legal basis we rely on for that processing.

• Account Management: To create, maintain, and administer your lukebd account, including verifying your identity and age, managing your preferences, and communicating important account notices.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer tables, crash games, and fishing games as offered on the platform from time to time.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment partners, and to maintain accurate financial records.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, identity theft, account takeovers, and other illegal or prohibited activities.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and responsible gambling regulations.
• Responsible Gambling: To monitor gameplay patterns for indicators of problem gambling and to apply any self-exclusion or deposit limits you have set on your account.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and improve the overall quality of our support service.
• Marketing & Promotions: To send you relevant promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw consent at any time.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, and continuously improve the performance, security, and usability of the lukebd platform.

lukebd uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit our website. Cookies help us remember your session, keep you logged in securely, and understand how you navigate the platform so we can improve your experience.

• Strictly Necessary Cookies: These are essential for the platform to function. They enable you to log in securely, navigate between pages, and access protected areas of your account. These cookies cannot be disabled.
• Functional Cookies: These remember your preferences, such as your preferred game category or language setting, to provide a more personalised experience.
• Analytics Cookies: These help us understand how users interact with the platform — which pages are visited most, where users drop off, and how long sessions last. Data is collected in aggregated, anonymised form.
• Security Cookies: These support our fraud detection systems by identifying unusual access patterns or login attempts that may indicate unauthorised account access.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. By continuing to use lukebd after being presented with our cookie notice, you consent to our use of non-essential cookies as described above.

lukebd does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only where necessary to operate the platform, comply with legal obligations, or protect the safety and integrity of our service.

• Payment Processors: We share transaction data with payment partners including bKash, Nagad, Rocket, Upay, and banking partners to facilitate deposits and withdrawals. These partners process data under their own privacy policies and applicable financial regulations.
• Game Providers: Game data is processed in part by third-party game studios — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — whose platforms power the games available on lukebd. These providers receive only the data necessary to deliver the gaming session.
• Identity Verification Partners: During KYC processes, identity documents may be processed by third-party verification services. These providers are contractually bound to handle data securely and only for the stated verification purpose.
• Legal & Regulatory Authorities: lukebd may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by law, court order, or to protect against imminent harm.
• Professional Advisors: Accountants, legal counsel, and auditors may access limited personal data under strict confidentiality obligations in the course of providing professional services to lukebd.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data held by lukebd may be transferred to the acquiring entity, subject to equivalent data protection commitments.

lukebd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to meet legal, regulatory, or audit obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with lukebd, plus a minimum period of 5 years following account closure to meet AML and KYC record-keeping requirements.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of 5 years from the date of each transaction to comply with financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for 5 years from the date of submission or from the date of account closure, whichever is later.
• Support Communications: Customer support logs and email correspondence are retained for 3 years from the date of each interaction.
• Cookie & Analytics Data: Anonymised analytics data is retained for up to 26 months. Cookie data associated with your session is deleted when you clear your browser cookies or when the cookie reaches its expiry date.
• Marketing Preferences: Records of your consent or opt-out choices are retained indefinitely to demonstrate compliance with marketing regulations.

When personal data is no longer required, lukebd will securely delete or anonymise it in accordance with our internal data disposal procedures.

lukebd takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, and destruction.

• SSL Encryption: All data transmitted between your device and the lukebd platform is encrypted using industry-standard SSL/TLS protocols, protecting it from interception during transit.
• Secure Storage: Personal data is stored on secured servers with restricted access controls. Only authorised personnel with a demonstrable operational need may access personal data.
• Access Controls: Role-based access controls ensure that lukebd staff can only access the categories of data necessary for their specific job function.
• Monitoring & Auditing: Our systems are subject to regular security monitoring, vulnerability assessments, and internal audits to identify and remediate potential risks proactively.
• Breach Response: In the event of a personal data breach that poses a risk to your rights, lukebd will notify affected users and, where required, relevant authorities within a reasonable timeframe.

As a user of the lukebd platform, you hold a number of rights in relation to your personal data. You may exercise any of these rights at any time by contacting us at [email protected]. We will respond to all verifiable requests within a reasonable period.

Please note that some rights are subject to limitations. For example, we may be unable to delete certain data where we are legally required to retain it for AML or KYC compliance purposes. Where we cannot fulfil a request in full, we will explain the reason clearly in our response.

The lukebd platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. Our registration process includes age verification steps to identify and prevent underage access.

If you are a parent or guardian and believe that a minor has submitted personal data to lukebd without your consent, please contact us immediately at [email protected]. We will investigate promptly and, where confirmed, delete the relevant data and close any associated account without delay.

lukebd reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the effective date shown at the top of this page and, where feasible, notify registered users by email or by displaying a prominent notice on the platform.

We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of lukebd following any update constitutes acceptance of the revised Policy. If you have questions about any change, please contact our support team before continuing to use the platform.